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Operational Excellence: It’s How We Do It
February 03, 2014
Some years ago I had the privilege of attending an industry event that included CFOs from top-shelf advertising agencies. At the time, I had been in my current role for a short time. I was eagerly seeking nuggets of wisdom that I could apply to the day-to-day operation of the in-house agency for …
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Out of the Mouths of Members
January 29, 2014
In previous posts this month, we’ve talked about the unique suite of benefits that IHAF provides. So we thought we’d do something different today—tapping our members for what they have to say about being part of our burgeoning community.
“It's so important for people working internally to reach …
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Network, Share, Learn—Join IHAF.
January 22, 2014
The best part of my job is helping to grow the IHAF community—which makes sense since my focus as IHAF’s Business Development Manager is to welcome new members into the fold. In the six short months since joining the team, I’ve had the opportunity to connect with members and hear firsthand about …
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Member Satisfaction Matters
January 15, 2014
At the end of each year, we survey our members to find out what’s working and what more to consider to advance IHAF’s program and service offerings.
Most recently, we received an overwhelming response to our year-end satisfaction surveys—so much so that we decided to share a few member responses …
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Welcome to the Neighborhood
January 06, 2014
Is it me, or did last year go by in a blur? If you put any stock in the adage, “Time flies when you’re having fun,” then 2013 was a party. Indeed IHAF had a banner year filled with new members, new opportunities, and increased awareness around the growth of the in-house model.
One of the best …
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