Blog Archive
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Does Your Team Measure Up?
October 22, 2014
Measuring your in-house agency’s performance is critical. To deliver ongoing value to the businesses you support, you must understand and be able to quantify your team’s effectiveness and your clients’ satisfaction. It’s also essential to know how your team is progressing over time and how they …
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Are We There Yet?
October 06, 2014
How many times have we heard that question, repeated over and over and over again from the back seat? Despite our best efforts to silence the question with a satisfactory response, it seems we never get there ourselves. Can the same be said for your in-house agency?
This month at IHAF, we’re …
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Advancing Your Client/Creative Relationships
June 16, 2014
Relationships between creative team members and clients can be good, bad or downright ugly. Whatever it is, your goal should always be ongoing improvement of your client relationships.
The interaction between clients and creatives during projects often invites opportunities for conflict. When …
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Member Satisfaction Matters
January 15, 2014
At the end of each year, we survey our members to find out what’s working and what more to consider to advance IHAF’s program and service offerings.
Most recently, we received an overwhelming response to our year-end satisfaction surveys—so much so that we decided to share a few member responses …
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How to Build Lasting Partnerships
October 07, 2013
When I began my career some time ago, as an eager “go get ‘em” account guy in the world of NYC advertising agencies, building a partnership with my client was the last thing on my mind. Don’t get me wrong, I wanted to be liked, but describing my interactions with clients as “partnership”? Not so …
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Data Deep Dive
July 24, 2013
Earlier this year, IHAF published its In-House Agency Report Card—a study capturing performance feedback from over 200 clients actively engaged with in-house agencies, with comparative data from some of the leading external agencies in the country. The results showed that clients rate internal …
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